Which vouchers do providers need to follow up with/ which are automatically reconciled?

• For 6 vouchers we automatically reconcile (TFC, Edenred, Computershare, Sodexo, Care-4, Kiddivouchers ), if status does not change from complete to in bank over a period of 2 weeks, you need to do a deeper look at that payment
• Rest of the vouchers – You will need to check but they should be very few in number
• You will have the option to charge the card for all of them, if needed

What do the statuses mean?

Card status

In progress statuses

• Email entered - Parent has entered email but then stopped
• Card entered - Parent has entered their card details (this step skips straight to complete for cards)

Complete statuses

• Complete - Parent has completed the payment and funds have been captured.
• Paid out - Payment provider has confirmed payout of funds
• In Bank - The day the payment providers assures the payment will be in the providers bank account (usually T+2)
• Cancelled - Provider has cancelled the payment before it was completed.
• Partially refunded - Provider has refunded some of the original payment
• Refunded - Provider has refunded all of the original payment